Prerequisite: None
Course Duration: 35 hours
5 days training
9am - 4pm
Course Schedule: Monday - Friday
Every Saturday
Every Sunday
Equipment: Desktop & Laptop
Cat 6 crimping toolkit
SOHO Router, Switches
Windows OS
Linux OS
Patch Panel
Fiber Opptic Cable Termination
Inclusion (face-to-face training): Lunch Meal
Certificate of completion
Training handout
Review material for exam
Free flowing coffee
Inclusion (Online Training): Certificate of completion
Training handout (soft copy)
Review material for exam
1.0 Mobile Devices
• Given a scenario, install and configure laptop hardware and components.
• Compare and contrast the display components of mobile devices.
• Given a scenario, set up and configure accessories and ports of mobile devices.
• Given a scenario, configure basic mobile-device network connectivity and application support.
2.0 Networking
• Compare and contrast Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) ports, protocols, and their purposes.
• Compare and contrast common networking hardware.
• Compare and contrast protocols for wireless networking.
• Summarize services provided by networked hosts.
• Given a scenario, install and configure basic wired/wireless small office/home office (SOHO) networks.
• Compare and contrast common network configuration concepts.
• Compare and contrast Internet connection types, network types, and their features.
• Given a scenario, use networking tools.
3.0 Hardware
• Explain basic cable types and their connectors, features, and purposes.
• Given a scenario, install the appropriate RAM.
• Given a scenario, select and install storage devices.
• Given a scenario, install and configure motherboards, central processing units (CPUs), and add-on cards.
• Given a scenario, install or replace the appropriate power supply.
• Given a scenario, deploy and configure multifunction devices/printers and settings.
• Given a scenario, deploy and configure multifunction devices/printers and settings.
4.0 Virtualization and Cloud
Computing
• Summarize cloud-computing concepts.
• Summarize aspects of client-side virtualization.
5.0 Hardware and Network
Troubleshooting
• Given a scenario, apply the best practice methodology to resolve problems.
• Given a scenario, troubleshoot problems related to motherboards, RAM, CPU, and power.
•Given a scenario, troubleshoot and diagnose problems with storage drives and RAID arrays.
• Given a scenario, troubleshoot video, projector, and display issues.
• Given a scenario, troubleshoot common issues with mobile devices.
• Given a scenario, troubleshoot and resolve printer issues.
• Given a scenario, troubleshoot problems with wired and wireless networks.
6.0 Operating Systems
• Identify basic features of Microsoft Windows editions.
• Given a scenario, use the appropriate Microsoft command-line tool.
• Given a scenario, use features and tools of the Microsoft Windows 10 operating system (OS).
• Given a scenario, use the appropriate Microsoft Windows 10 Control Panel utility.
• Given a scenario, use the appropriate Windows settings.
• Given a scenario, configure Microsoft Windows networking features on a client/desktop.
• Given a scenario, apply application installation and configuration concepts.
• Explain common OS types and their purposes.
• Given a scenario, perform OS installations and upgrades in a diverse OS environment.
• Identify common features and tools of the macOS/desktop OS.
• Identify common features and tools of the Linux client/desktop OS.
7.0 Hardware
• Summarize various security measures and their purposes.
• Compare and contrast wireless security protocols and authentication methods.
• Given a scenario, detect, remove, and prevent malware using the appropriate tools and methods.
• Explain common social-engineering attacks, threats, and vulnerabilities.
• Given a scenario, manage and configure basic security settings in the Microsoft Windows OS.
• Given a scenario, configure a workstation to meet best practices for security.
• Explain common methods for securing mobile and embedded devices.
• Given a scenario, use common data destruction and disposal methods.
• Given a scenario, configure appropriate security settings on small office/home office (SOHO) wireless and wired networks.
• Given a scenario, install and configure browsers and relevant security settings.
8.0 Software Troubleshooting
• Given a scenario, troubleshoot common Windows OS problems.
• Given a scenario, troubleshoot common personal computer (PC) security issues.
• Given a scenario, use best practice procedures for malware removal.
• Given a scenario, troubleshoot common mobile OS and application issues.
• Given a scenario, troubleshoot common mobile OS and application security issues.
9.0 Operational Procedures
• Given a scenario, implement best practices associated with documentation and support systems information management.
• Explain basic change-management best practices.
• Given a scenario, implement workstation backup and recovery methods.
• Given a scenario, use common safety procedures.
• Summarize environmental impacts and local environmental controls.
• Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts.
• Given a scenario, use proper communication techniques and professionalism.
• Identify the basics of scripting.
• Given a scenario, use remote access technologies.