CompTIA A+

Prerequisite: None

Course Duration:  40 hours
                                5 days training
                                9am - 5pm

Course Schedule: Monday - Friday
                                Every Saturday
                                Every Sunday

Equipment: Desktop & Laptop
                      Cat 6 crimping toolkit
                      SOHO Router, Switches
                      Windows OS
                      Linux OS
                      Patch Panel

Inclusion (face-to-face training): Morning & Afternoon snack
                                                            Lunch Meal
                                                            Certificate of completion
                                                            Training handout
                                                            Review material for exam
                                                            Free flowing coffee

Inclusion (Online Training):  Certificate of completion
                                                     Training handout (soft copy)
                                                     Review material for exam

Day 1

Lesson 1: Supporting Operating Systems
• Identify Common Operating Systems
• Troubleshooting Methodology
• Use Windows Features and Tools
• Manage Files in Windows
• Manage Disks in Windows
• Manage Devices in Windows

Lesson 2: Installing and Configuring PC Components
• Use Appropriate Safety Procedures
• PC Components
• Common Connection Interfaces
• Install Peripheral Devices

Lesson 3: Installing, Configuring, and Troubleshooting Display and Multimedia Devices
• Install and Configure Display Devices
• Troubleshoot Display Devices
• Install and Configure Multimedia Devices

Lesson 4: Installing, Configuring, and Troubleshooting Storage Devices
• Install System Memory
• Install and Configure Mass Storage Devices
• Install and Configure Removable Storage
• Configure RAID
• Troubleshoot Storage Devices 

Day 2

Lesson 5: Installing, Configuring, and Troubleshooting Internal System Components
• Install and Upgrade CPUs
• Configure and Update BIOS/UEFI
• Install Power Supplies
• Troubleshoot Internal System Components
• Configure a Custom PC

Lesson 6: Installing, Configuring, and Maintaining Operating Systems
• Configure and Use Linux
• Install and Upgrade Operating Systems
• Maintain OSs

Lesson 7: Maintaining and Troubleshooting Microsoft Windows
• Install and Manage Windows Applications
• Manage Windows Performance
• Troubleshoot Windows

Lesson 8: Network Infrastructure Concepts
• Wired Networks
• Network Hardware Devices
• Wireless Networks
• Internet Connection Types
• Network Configuration Concepts
• Network Services

Day 3

Lesson 9: Configuring and Troubleshooting Networks
• Configure Network Connection Settings
• Install and Configure SOHO Networks
• Configure SOHO Network Security
• Configure Remote Access
• Troubleshoot Network Connections
• Install and Configure IoT Devices

Lesson 10: Managing Users, Workstations, and Shared Resources
• Manage Users
• Configure Shared Resources
• Configure Active Directory Accounts and Policies

Lesson 11: Implementing Client Virtualization and Cloud Computing
• Configure Client-Side Virtualization
• Cloud Computing Concepts

Day 4

Lesson 12: Security Concepts
• Logical Security Concepts
• Threats and Vulnerabilities
• Physical Security Measures

Lesson 13: Securing Workstations and Data
• Implement Security Best Practices
• Implement Data Protection Policies
• Protect Data During Incident Response

Lesson 14: Troubleshooting Workstation Security Issues
• Detect, Remove, and Prevent Malware
• Troubleshoot Common Workstation Security Issues

Lesson 15: Supporting and Troubleshooting Laptops
• Use Laptop Features
• Install and Configure Laptop Hardware
• Troubleshoot Common Laptop Issues 

Day 5

Lesson 16: Supporting and Troubleshooting Mobile Devices
• Mobile Device Types
• Connect and Configure Mobile Device Accessories
• Configure Mobile Device Network Connectivity
• Support Mobile Apps
• Secure Mobile Devices
• Troubleshoot Mobile Device Issues

Lesson 17: Installing, Configuring, and Troubleshooting Print Devices
• Maintain Laser Printers
• Maintain Inkjet Printers
• Maintain Impact, Thermal, and 3D Printers
• Install and Configure Printers
• Troubleshoot Print Device Issues
• Install and Configure Imaging Devices

Lesson 18: Implementing Operational Procedures
• Environmental Impacts and Controls
• Create and Maintain Documentation
• Use Basic Change Management Best Practices
• Implement Disaster Prevention and Recovery Methods
• Basic Scripting Concepts
• Professionalism and Communication